Account Verification
Har new account ke liye CNIC verification mandatory hai, chahe aap JazzCash, Easypaisa, SadaPay ya Raast se deposit kro.
LEGAL REFERENCE
ak rajbela mein aapka account mehfooz aur mansikana hai
Hamari platform Pakistan ke supported ilaqon mein qanuni taur par kaam karta hai. Aapke deposits, withdrawals aur khel ki tafsilaat puri transparency ke saath handle hote hain. Hum...
Account Suraksha ProtocolsTransparent Withdrawal RulesLocal Payment Verification
Hamari qanuni mamoolat jo aapke account ko bachchata hai
ak rajbela jahan local qanoon ijazat deta hai wahaan operate karta hai. Aapka account registration mein real identification ki zaroorat hoti hai, aur har withdrawal request ko verification ke liye check kiya jata hai. Hamari system deposits aur payouts ko tracked rakhta hai JazzCash, Easypaisa, SadaPay aur Raast jaise authorized channels ke zariye. Khel ke records 90 din tak store rehte hain.
Agar aapka account kisi violation ke under aa jae toh hum aapko in-app notification dete hain aur dispute resolution ke liye support team aapke saath kaam karta hai.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
MADAD PAANE KA RASTA
Legal aur account ke masail ke liye hum yahan hain
Team online
Live Chat Support
Apne account ya legal sawaal ke liye live chat 10 AM se 10 PM Pakistan time tak khula rehta hai. Hamara team apko document submission aur withdrawal disputes mein madad karega.
Email Complaints
[email protected] par aapna legal issue likhen. Hum response 24 ghante mein dete hain aur case file number denge jo aap apne records mein rakh sakte ho.
Account Settings
Aapka account page mein 'Security & Legal' tab hai jahan aap apne identity documents upload kar sakte ho aur withdrawal history dekh sakte ho.
QAABIL ETBAAR TAFSEEL
Aapka account aur payments kiyon mahfooz hain
Encryption Standards
Aapke login aur payment details 256-bit SSL encryption ke zariye protected hote hain. Hamara server infrastructure Pakistani banking standards ke...
Payment Audit
Har transaction JazzCash, Easypaisa, SadaPay aur Raast systems ke zariye independently verify hota hai. Hamara records third-party audit ke liye...
KYC Compliance
Know Your Customer protocols ke tahat aapka CNIC number verify kiya jata hai. Yeh verification aapka account ko unauthorized access...
Dispute Resolution
Agar withdrawal mein issue ho ya payment double-charge ho jaye toh hum 5 din mein issue resolve karte hain ya...
Data Retention Policy
Aapke khel ki history aur transactions 90 din tak database mein stored hote hain, jisse aap apni payment aur withdrawal...
Support Transparency
Hamara support team aapko har step par update deta hai, aur aap apne case tracking number se status check kar...
QANUNI CONSISTENCY
Hamari legal framework mein consistency kaise hai
Withdrawal Limits
Per-transaction limit 500,000 PKR hai; daily limit 1,000,000 PKR. Yeh limits supported ilaqon mein same hain.
Payment Dispute Window
Withdrawal issue report karne ke liye aapke paas 7 din ka window hai. Iska registration aapke account statement mein time-stamped hota hai.
Refund Processing
Approved refunds JazzCash, Easypaisa, SadaPay aur Raast mein 24-48 ghante mein aa jate hain jahan mobile network ka coverage ho.
Account Closure
Agar aap apna account close karna chahte ho toh [email protected] par request kijiye. Outstanding balance 5 din mein refund hota hai.
Document Security
Aapne uploaded documents (CNIC photo, proof of address) encrypted servers mein store hote hain aur third parties ko nahi diye jate.
Audit Cooperation
Hamara platform international gaming audits mein participate karta hai aur quarterly compliance reports maintain karta hai.
Legal aur security ke saath khel karte hue kya aap dekh sakte ho
Live Transaction Dashboard
Aapke account mein real-time deposit aur withdrawal log hai jahan har transaction ka timestamp, amount aur status likha hota hai.
Payment Method Linking
JazzCash, Easypaisa, SadaPay aur Raast accounts directly link hote hain. Har link verification ke baad hi paise transfer ho sakte hain.
Withdrawal Request History
Aapke last 30 withdrawals aapke account page mein visible hote hain. Status 'Pending', 'Approved' ya 'Completed' dikhai deta hai.
Security Alerts
Login attempt, withdrawal request, aur document upload ke liye in-app notification milta hai taake aap fraud se bachchiye.
Account Settings Control
Aap apna password change kar sakte ho, two-factor authentication enable kar sakte ho, aur linked payment methods ko manage kar sakte ho.
Complaint Ticket System
Legal issue ya payment dispute ke liye ticket create hota hai jiska reference number aapko email mein milta hai tracking ke liye.
Legal aur account ke bare mein aapke sawaal
Aapko CNIC (original aur photocopy dono), proof of address (bill ya utility statement) aur mobile number verification chahiye. Sab documents aapke account settings mein upload kijiye. Verification 24-48 ghante mein complete hota hai.
Support team ko contact kijiye withdrawal reference number ke saath. Agar 48 ghante baad bhi nahi aaya toh hum aapka amount refund kar denge aapke ak rajbela wallet mein. Phr aap dusra withdrawal method try kar sakte ho.
Nahi. Aapka personal data sirf aapke account verification aur legal compliance ke liye use hota hai. Hamara privacy policy ensure karta hai ke koi third party aapka data nahi dekh sakta.
Maximum 1,000,000 PKR per din aur 500,000 PKR per transaction. Agar aap se ziada withdrawal request kro toh next day tak wait karna padega. Limits supported regions mein same hain.
[email protected] par account closure request kar dena. Aapka outstanding balance 5 din mein aapke registered payment method par return ho jata hai. Close karne ke baad aap login nahi kar sakte.
JazzCash, Easypaisa, SadaPay aur Raast available hain. Har method ke clearing time alag hote hain: JazzCash 1-2 ghante, Easypaisa 2-4 ghante, SadaPay 4-6 ghante, Raast 24 ghante.
Agar suspicious activity detect ho toh account temporary lock hota hai. Live chat ya email ke zariye explain kijiye aur verification documents fir se submit kijiye. Hum 48 ghante mein review karke account unlock kar denge.